Help & Support

Have questions before you checkout? Have you not received your rank? No worries! Join our discord server and open a support ticket (Link: https://discord.sakurarealms.net ) or email at support@sakurarealms.net

Refund Policy 

All payments are final and non-refundable. Attempting a chargeback or opening a dispute will result in permanent and irreversible removal from all of our servers, webstore and Discord server. 

Rank Upgrades

If you do not see your discounted rank price please open a ticket before checkout so we can resolve this for you! Ranks purchased after checkout are not eligible for compensation or credit.

Account Policy

Sakura Realms is not responsible for any items bound to an account that has been lost by means of password/user info or that has been revoked by Mojang AB. You are responsible for the safety of your own account.

Purchasing a rank ties the payment to the account username it is applied to at checkout. Sakura Realms will not transfer a rank to other accounts.

Have you been banned from Sakura Realms Minecraft Server?

If you have been banned from the Sakura Realms Minecraft Server you have broken one our rules. At Sakura Realms we believe in second chances! If you would like to appeal your ban please fill out the Google form attached:

https://bit.ly/3RAiWqw

If you are eligible for an unban your punishment will be removed from your account and you will be able to access the server again. Some things to keep in mind:

If you have been banned more than once you are not eligible for an appeal

If you are banned from the Minecraft server your discord account will also be banned or unverified from the discord server

Before you appeal please make sure to review all the rules and understand why you received your punishment

FAQ

I have not received my rank! | Be patient buyable items can take up to 15 minutes to apply after purchasing.

Do I need PayPal? | No! We accept 45 different gateways for payments. 

My Visa is Declining? | If you are sure you have the correct funds, try PayPal or another card holder (ex. MasterCard)